cs/ Sales AssociateTASQ Staffing Solutions

Hybrid
The responsibilities and functions include:
Handle escalations from internal team members and customers, dealing with them in an urgent but calm manner in Humble's personality and superb service
Streamline, document and improve team processes
Reaching target metrics for response times & resolution times - act with urgency
Participate in process mapping for Operations SOPs where CX is involved
Understand & grow with the company's features, customer policies and guidelines
Respond to customers' inquiries & concerns within the SLA
Interact with customers via chat, email and calls and maintain 5* quality and SLAs
Learn and understand the company's features, FAQs, customer policies and guidelines
Educate customers on what we are all about and how it works
We hope youre good at:
Startups, fast-paced environments
Rolling up your sleeves and working in a very small team at first, building as we grow
Solid analytical and decision-making skills
Quality communicator, strong English writing and speaking skills
Understanding customer journey and its pain points to urgently attend to their concerns, questions and queries
TASQ Staffing Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time