cs Account Manager iiJPMorgan Chase

Job Description:
Key Competencies:
Leadership Skills
Develop and lead team of front-line managers
Lead by example and coach on key behaviors to drive results
Responsible for performance management
Select and retain talent
Identify ways to support inclusion and diversity
Demonstrates a determination to get the job done right the first time while ensuring loan decisions meet all program and product specifications
Ability to follow complex methods and procedures in diverse routine and non-routine tasks
Execution of control initiatives
Required to abide by all applicable regulatory and department practices and procedures
Customer Focus
Resolve complex and escalated employee and customer problems and inquires
Operate with urgency and meet deadlines
Focus on the customer, the organization's business goals and systems
Communication Skills
Strong verbal and written communication skills
Ability to influence internal and external business partners
Relationship management
Knowledge of professional discipline and applies knowledge to influence decisions
Problem Solving Skills/Process Improvement
Conflict resolution skills
Prioritize diverse workloads
Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
Analytical Skills
Strong knowledge interpreting and analyzing data
Participates in development of goals and execution of strategy
Expert in data science introducing new tools/ideas that improves efficiency
Specialized functional or technical knowledge that allows for independent thought and action on important department activities
Qualifications:
Familiarity with office and computer desktop applications.
Five years' work experience preferred (or specialized education plus a minimum of two years' experience, including supervisory/managerial work
Knowledge in Home Lending (mortgage) preferred
Knowledge of complex personal and business financial analysis
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
JPMorgan Chase

Metro Manila
Permanent
Full-time