Job Description
Job Description:
JOB PURPOSE
This position assists the organization to build and maintain customer loyalty, utilizing CRM software to analyze customer data and make recommendations on sales, marketing, and consumer service initiatives.
JOB DUTIES AND RESPONSIBILITIES
.Manage and analyze the data that the company collected about customers (this includes sales records, purchase history and its type, service history, product inquiries, complaints, exposure and response to marketing campaigns and channel references.
.Analyze customer's behavior on websites to identify their preferences and tailor online offers to individual customers.
.Provides insights on effectiveness of sales and marketing campaigns by correlating customer purchase history with exposure to marketing campaigns or frequency of sales calls.
.Recommends different types of direct marketing campaigns for specific market sectors.
.Recommends upselling or cross-selling programs for individual customers based on their purchase history.
.Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
.Work is normally performed in a typical office environment.
QUALIFICATIONS
a. EDUCATION REQUIRED - Bachelor's degree on Business Administration, Marketing or equivalent.
b. EXPERIENCE - Minimum of Three (3) years of work experience in the same field.
c. COMPETENCIES
KNOWLEDGE
.Digital Marketing Strategies
.CRM Software, applications and other platforms
SKILLS
.Analytical skills
.Communication and presentation skills
.Product management skills
.Organizational skills
.Problem Solving and decision-making skills
CAREER PATH
Career opportunities are not limited in moving up to the next highest position which is CRM Junior Manager, CRM Senior Manager, Brand Manager.
Required Skills:
DataDecision-MakingOffersManagement SkillsOutputEnvironmentPresentation SkillsCRMHistoryCampaignsCRecordsAdministrationEducationSoftwareMarketingBusinessSalesManagement
Job Description:
JOB PURPOSE
This position assists the organization to build and maintain customer loyalty, utilizing CRM software to analyze customer data and make recommendations on sales, marketing, and consumer service initiatives.
JOB DUTIES AND RESPONSIBILITIES
.Manage and analyze the data that the company collected about customers (this includes sales records, purchase history and its type, service history, product inquiries, complaints, exposure and response to marketing campaigns and channel references.
.Analyze customer's behavior on websites to identify their preferences and tailor online offers to individual customers.
.Provides insights on effectiveness of sales and marketing campaigns by correlating customer purchase history with exposure to marketing campaigns or frequency of sales calls.
.Recommends different types of direct marketing campaigns for specific market sectors.
.Recommends upselling or cross-selling programs for individual customers based on their purchase history.
.Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
.Work is normally performed in a typical office environment.
QUALIFICATIONS
a. EDUCATION REQUIRED - Bachelor's degree on Business Administration, Marketing or equivalent.
b. EXPERIENCE - Minimum of Three (3) years of work experience in the same field.
c. COMPETENCIES
KNOWLEDGE
.Digital Marketing Strategies
.CRM Software, applications and other platforms
SKILLS
.Analytical skills
.Communication and presentation skills
.Product management skills
.Organizational skills
.Problem Solving and decision-making skills
CAREER PATH
Career opportunities are not limited in moving up to the next highest position which is CRM Junior Manager, CRM Senior Manager, Brand Manager.
Required Skills:
DataDecision-MakingOffersManagement SkillsOutputEnvironmentPresentation SkillsCRMHistoryCampaignsCRecordsAdministrationEducationSoftwareMarketingBusinessSalesManagement
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Hawodtechsolutions
About the company
Hawodtechsolutions jobs
Caraga ,
Position crm Analyst recruited by the company Hawodtechsolutions at Quezon, Quezon, Joboko automatically collects the salary of , finds more jobs on CRM Analyst or Hawodtechsolutions company in the links above