country Account leadJones Lang LaSalle

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Overall Role
The Country Lead works closely with the SEA Hub Lead, to lead the development, implementation and maintenance of key reporting tools for the account as well gathering formal and informal data to help meet contract reporting requirements, identify trends and opportunities for helping to achieve overall account goals and exceed client expectations.
The Country Lead will represent the Country specific Meta site and manage teams associated within the country as required.
The Country Lead will become familiar and will work with all disciplines under the contract including: information technology, finance, sourcing, facility management and building operations, sustainability, landlord relations and space planning.
Major Responsibilities
Contract Management
Support the Regional team to close any gaps from current contractual KPI position Contribute to the regional change control process
Operations
Responsible for project planning, execution and stakeholder engagement of the Site with participation in Regional and Global Programs as is required. Drive client initiatives such as savings targets, benchmarking and best practices. Drive regional and global consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices. Assist in the preparation of site specific reporting and participate in regional reporting as is required regionally. Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success. Actively support and encourage alignment of best practices as delivered by the regional team and participate in any change management associated. Client/Stakeholder Management Develop relationships with key stakeholders in the Client's organization to better understand their local needs Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Service Delivery
Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements. Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL's performance. Participate in special projects and/or facilitate ad hoc reporting requests as required. Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account. Participate in managing the relationship with the Client's Performance Management SME and translate their business objectives into JLL's account business plan when required. Ensure data integrity of all technology and information systems across the portfolio and audit from time to time. Support the delivery of the Workstream Programs for the portfolio and leverage JLL's SMEs where applicable. Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client.
Financial Management
Work with the regional team to roll out and assist the countries with share of savings programmes Look for opportunities to cross-sell services and to reduce cost to our customers operation Ensure budget is prepared with accuracy and financial results are within the KPI requirements
People Skills
Is able to effectively communicate with any level of person in a client organisation Is able to give coaching and leadership to staff Is able to resolve first line conflicts in regards to customer expectation and delivery Is able to deal with political situations and defuse conflict
Quest for Excellence
Understands great service Strives to deliver something different Will not settle for mediocre delivery Will think in traditional and non traditional manners
Problem Solving & Strategic Thinking
Ability to connect strategic matters to operational deliverables Is able to articulate solutions and explain them well Act as a business partner to the Regional and Global Team and countries Champion both sides of the operation and help to find solutions to common operational problems Analytical, proven ability to solve problems using an objective approach Proven ability to employ holistic approaches and looks at long term solutions with the team
Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Ideal Experience
Minimum 5 years' experience in people operations, ideally Facilities Management or Hospitality Has experience in handling client matters with the experience to escalate or give first hand advice Has demonstrated experience in balancing the interests of the client with those of the Firm Has experience in translating strategic needs into deliverable programmes Has handled a P&L and or understands financial systems
Other Personal Characteristics
Strong communicator - good presentation skills and strong verbal & written communication skills. Be an active listener Self-motivated and confident Has gravitas with their peers Flexible - able to adapt and effectively deal with rapidly changing, stressful situations Proven ability to initiate and follow through with improvement initiatives Able to work independently and be a team player Exhibits honesty & trustworthiness Energy, Pacing, Focus, Excitement Technical comprehension and experience with performance based service contracts and vendor management both soft and technical Knowledge of local occupational safety requirements Ability to work within a budget Demonstrated initiative Strong written and oral communication skills. Ability to solve problems
What you can expect from us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
More reasons to join JLL
We are a true multinational global powerhouse having both International and Local footing in the real estate industry with over 220 offices worldwide for career advancement.
We are unified by a collaborative culture that fosters integrity, commitment with one another and strength in cultural diversity with team members from different nationalities and backgrounds, being truly International.
We are recognised as a leading real estate investment and consultancy firm both globally and locally with a technology and innovation oriented drive.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready such as NBI Clearance, Transcript of Records, Birth Certificates and government ID's.
Please visit www.jll.com/careers watch our corporate videos to know more how we can help you Achieve Ambitions.
Location:
On-site -Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time