corporate travel associates( Work from home)Torch Solutions

Urgent hiring for CSR-Corporate Travel Account in Cebu site!
In this role you will:
● Support customers via voice, email and chat to ensure they have the best possible pre and post-booking service
● Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
● Work with Sabre GDS to assist guests with air, hotel, and ground transportation bookings
● Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
● Ensure industry standards and regulatory requirements for information security and data protection are met
● Demonstrate duty of care attitude by providing an exceptional level of customer service to all users who contact us
● Maintain a positive and professional demeanor while listening and responding to all customer inquiries
Requirements
Good Communication Skills
Internet speed requirement (12MBPS Download & 5MBPS Upload speed)
Wired connection from modem/router to PC
Conductive workspace away from distractions
Highly stable internet connection with no packet loss
Can work on flexible schedules
Benefits
Performance Incentives
HMO, Paid Leaves, and other amazing benefits!
Growth opportunity!
TORCH Solutions

Cebu City, Cebu
Permanent
Full-time