corporate & Investment Banking - fraud supervisorJPMorgan Chase

Job Description : Our Fraud Operations team ensures our Merchants receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our Merchants. The Fraud Operations Analyst role is a specialized position that combines the day-to day functional responsibilities of a Fraud Specialist III with additional accountability and responsibilities.As Fraud Analyst, you will not only handle fraud analysis tasks but also play a crucial role in supporting the team and department by ensuring accurate and timely reporting, providing and coordinating training team members, monitoring and analyzing fraud trends, handling escalations and working towards continuous improvement and evolution of fraud prevention strategies and processes. It's a multifaceted position that requires a high level of expertise and organizational skills. You will serve as a vital support system for the team, helping to maintain a proactive and efficient approach to fraud prevention. Job Responsibilities: In addition to day-to-day core functions, Fraud Analyst are also responsible for the following: Serves as interim manager when team manager absent. Serve as a coach. Present business updates regarding overall health of team and work performed Cross train on other queues. Conduct new hire or up skill Specialist training Assess queue volume and recommend or reconfigure workflow distribution and priorities Perform quality monitoring and provide Specialist feedback Process exception approvals and escalated merchant concession determination. Escalate Merchant case work. Partner with Risk and Strategy resources on research and automation opportunities Author and/or review procedure updates and attest to accuracy Work with Operational Readiness teams to ensure business preparedness for changes implemented May be consulted with or asked to help drive resolution to production issue including root cause analysis This position may involve inbound and outbound calls to resolve merchant needs (queue / non queue based) and phone time may vary based on priorities of the department. Required qualifications, capabilities, and skills: 2+ years in financial services performing roles of considerable complexity including experience with customer interaction either by phone or face to face, prior Fraud, Advanced Research or Investigative work related experience required Excellent communication skills (verbal and in writing). Strong research and analytical skills. Problem solving / critical thinking skills and ability to exercise independent judgment Experience working in a fast paced environment under pressure and with high volume queues Exercise sound judgement related to priority of work and case aging able to shift directions as work load requires Accuracy and attention to detail. Aptitude for quickly assessing root of merchants need to service requests or escalate when needed Candidates must be willing to work schedules during operating hours, which include evenings and weekends. Preferred qualifications, capabilities and skills: Prior team leadership preferred as this role will have some level of oversight for functions performed by the team. Prior Fraud case management experience highly desirable Fraud business applications knowledge preferred including Lexis/Nexis and Customer Assist experience desirable
foundit

Cebu City, Cebu
Permanent
Full-time