corporate & Investment Banking - client service specialist iv - access supportJPMorgan Chase

Job Description : The Global Client Access - Access Support Group provides high quality technical support via telephone and chat.As Client Service Specialist IV, you will act as the primary technical contact for all JP Morgan Access users and escalation of all unresolved problems/potential risk to second level support. You will also be responsible for performing routine daily tasks and participating in special department projects. Job Responsibilities: Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users. Log and manage calls/chats into the support tracking system. Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Take ownership and provide technical support and customer service to clients and business areas within JPMorgan. Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner. Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website. Provide in-house training to other Client Access staff in all aspects relating to new development / releases of Subject Matter Expert (SME) product and its use with client base. Ensure all complaints are escalated appropriately, leveraging the sensitive client process. Familiarization testing of new product and platform releases prior to releasing to clients. Ad-hoc initiatives to improve quality create efficiency or improve client experience. Required qualifications, capabilities, and skills: Excellent communication, oral, written, and interpersonal skills With Technical Troubleshooting background General knowledge of cash management business Strong customer service skills, call center experience Strong analytical and problem solving skills Ability to quickly adapt and learn new products and technologies Bachelor degree or equivalent education/work experience
foundit

Taguig City, Metro Manila
Permanent
Full-time