Introduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue Introduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few. Your Role and Responsibilities The Credit Card Administrator is responsible for the Corporate Card Management process for the client. This includes, but not limited to, processing of requests such as applications, cancellations, refunds, fund transfers, etc. and payments download of aging report sending out of dunning notices for those with overdue balances responding to employee inquiries and reconciling billing account statement/ payment made to the card provider. . Account management of overdue corporate card accounts - including the issue of overdue notices to employees where necessary. . Completion of corporate card account management scorecards, including the tracking of number and monetary value of overdue accounts. . Complying with audit requirements, ensuring all personal and corporate card data is stored only when necessary and is password protected. . Expert analysis of reporting - i.e. observation of trends by monitoring of number and reason of overdue accounts. . Understanding of the corporate card, expense report and travel operation process. . Implementation and adherence to the leavers and transfers process. . Maintenance, continuous review and improvement of work processes owned by the Credit Card SME. . Processing of corporate card requests in a timely manner (e.g. cancellations, refunds, fund transfer, etc.). . Responding to employee inquiries. . Timely completion of reporting and scorecards as necessary. Required Technical and Professional Expertise End to End Card Admin Process Delivery: Very Good verbal and written skills. Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve intermediate to difficult customer service issues. Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business. Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines. Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external. Meticulous attention to details. Team work - the ability to work well within the team is key to this role. Preferred Technical and Professional Expertise N/A
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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