corporate Account ManagerTPG Telecom

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Job Description:
Manage and maintain new and existing Corporate customers (Soho, Business, SMB, Enterprise)
Serves as the lead point of contact for all customer account management matters
Acts as customer advocate and work with internal departments to ensure that customer needs are understood and satisfied
Actively promotes the products through the Sales Team
Completes contractual documentation and order paperwork as directed
Liaise with Support staff to ensure the efficient delivery of products and services to customers
Provides after sales service as requested by the client and to ensure the expectations of the client are met to a high satisfaction.
Acts as liaison of customer to internal departments in relation to network, billing, provisioning and customer service issues and escalate as required
Handles customer complaints, collecting and analysing data for investigation and provide resolutions
Provides support on non-sales related concerns to other Account Managers and Business Development Managers in TPG offices across Australia
Qualifications:
Candidate must possess any bachelor's degree, preferably any business-related course
Must have at least 1-2 years of experience handling B2B accounts or clients (Telco experience preferred)
Excellent verbal and written communication.
Adaptability and strong problem-solving skills.
Ability to collect, track and analyze large amount of data
Time management and multitasking skills in order to handle multiple tasks and clients at once
Strong organizational skills and attention to detail
Proficiency in Microsoft office specifically Excel
Background using salesforce will be an edge but is not required
How we work
As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.
What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.
Interested? Send your resume today, we are excited to hear from you!
TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.
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Bossjob

Manila City, Metro Manila
Permanent
Full-time