content DevelopersJWAY GROUP PHILIPPINES, INC.

Lead designer to create consumer-facing chatbots that are channel-customized across Chat, Messaging, SMS, etc., contextual, optimized and personalized.
Liaison between AI/Client Product team, legal, compliance, etc. to ensure that the chatbot delivers intelligent and intuitive conversations for ease of customer understanding while meeting legal/regulatory compliance requirements.
Spearhead copywriting of a new language, rewriting existing language (i.e. FAQs, SOPs), creative conception, and overall content library management.
Develop conversation flows and all other creative chatbot-related items to guide the process of designing, deploying and maintaining the bot conversational experience, and help set the standards and principles for effective conversational engagement with clients.
Work closely with Software Engineers, Designers, Business Analysts, Sales and vendor partners to assess use cases - including the context, the topics, and the types of questions and implement the intents that define the conversation interaction - along with the associated utterances, entities, business rules, and so forth.
[Creative Product Design]: Operates with a 'customer first' mindset and designs client-centric experiences end-to-end to solve inquiries via multiple channels & touchpoints. Starts with customer empathy and always includes a passion for products, down to the smallest details. Insight into how digital is impacting customer experience and industry.
[Editorial Mindset] Expertise in web publishing, content optimization across social / media / mobile platforms, drafting memos and internal communication, copywriting and media briefs, and ability to research/predict audience preferences
Proven work experience as a content developer/copywriter within a high-pressure environment
The editorial mindset with an ability to predict audience preferences
Expertise in publishing and optimizing content across social media platforms
Excellent communication and writing skills in English
Bachelor's degree in Marketing, Journalism or relevant field
Must have an analytical background and experience managing/organizing information to identify trends and extract key conclusions
1-2+ years' experience in technical writing, linguistic analysis, copy editing, or similar role preferred, in Content development roles (agency and/or clients)
Familiarity with chatbots, voice-enabled devices, or other conversational channels preferred
Passion and knowledge of customer experience best practices
Innovative thinker with the ability to challenge the status quo and come up with creative solutions to solve problems and overcome hurdles
Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 2 openings Bachelor's degree graduate
JWay Group is a full-service technology and digital solutions company with over 20 years of experience in the industry.We leverage our technology and digital expertise to focus on understanding customer needs and developing custom solutions using our passion, talent, and commitment to quality.EXPERIENCEDOver two decades of experience in delivering Web, Mobile, Cloud, SFDC, Big Data, and Digital Marketing solutions.PROCESS DRIVENOur commitment to process development supports successful implementation and sustainable practices.COLLABORATIVEWe listen to our customers and collaborate, with them to ensure our solutions are tailor-made to fit their needs.CLIENT-FOCUSEDBuilding trust with our clients is in our DNA, which is why some of our client relationships span over a decade.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time