Communications trainerRingCentral

Job Description
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for:
A Communications Trainerestablishes and maintains professional credibility using excellent verbal and written communication skills, optimum presentation, and facilitation. Speak and write using accurate grammar, clear enunciation, and a smooth flow in training, coaching, and business situations. Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds. The Communications Trainer focuses on providing communication leadership and superior customer service to internal customers (i.e., employees and managers) as well as managing multiple projects to achieve business objectives accurately and timely by using solid analytical and decision-making skills to assess performance gaps and learner needs.
To succeed in this role you must have experience in:
Establish and maintain favorable relationships with stakeholders, learners, and management.
Facilitate learning using effective presentation, facilitation, and coaching, using classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other delivery methods.
Evaluate and report on instructional and coaching effectiveness using a variety of measurement and reporting tools.
Access, interact with, interpret, and monitor online CRM applications (Salesforce or similar programs).
Desired Qualifications:
Candidate must have at least 3 years of experience in the BPO Training Industry, with Sales and Communications or Foundations as an edge.
Must score at least 4 in all domains of both Voice and Written BUPLAS Assessments
Must have excellent oral and written communication skills.
Must be experienced in instructional/curriculum design and development.
Must be willing to work night shifts.
Must be willing to work in Pasig City or Cubao, Quezon City.
What we offer:
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
RingCentral's Global Service and Support team leads the post-sale experience for it's customers-making sure their every need is met, and that they're able to use our products effectively and easily. As it's customers central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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