Communication & product trainer - pioneer uk & australian telco accountsTech Mahindra

Responsible for conducting process training to new hires and evaluate their performance based on their competencies.
· Deliver Product and Process Trainings
· Take up new hire Training batches
· Maintain attrition and throughput as per process guidelines
· Coach and counsel where-ever needed
· Document Training reports and trackers
· Conduct Pre & Post assessment to identify any red flags (if any)
· Provide feedback to specific areas of opportunity
· Coach associates on DSAT with a clear understanding of process requirement
· Generate and maintain regular reports
· Understand process requirement
· Conduct regular audits to check training effectiveness
· Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
Helps in creating training modules/curriculum
Other tasks that may be required/assigned by the supervisor/manager as required by the business
Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the Telco field is required for this position.
Experience in handling a Technical account is preferred
Excellent written and verbal communication skills
Must possess good presentation skills
Excellent Organizational and planning skills
Good understanding of Group Dynamics (diversity)
Analytic and Results Oriented
Can start immediately
Bossjob

Cebu City, Cebu
Permanent
Full-time