Communication coach - cards collectionsJPMorgan Chase

Job Description:
Call monitoring, feedback and coaching in environment for Voice and Accent coaching
Coach, develop, encourage and motivate advisors to communicate using the required voice and accent skills on calls
Identify bottom 20% on V&A/ VRU scores/ C-Sat scores/ Customer Comments and suggest appropriate solutions to create positive long term results.
Conduct Re-fresher trainings/ interventions
MIS management
Tracking and Reporting measurement and progress
Coordinate with stakeholders to analyze C-Sat trends and performance expectations.
Creating content for voice and accent refreshers/ interventions, need based
Work with the business to determine the area's of opportunity and recommend interventions to support them, as and when required.
All application requirements (including updated resume) should be posted, submitted and completed in the JobConnect tool. Must meet the following minimum IJP Requirements:
TENURE: At least 12 months in current job and process.
PERFORMANCE: Satisfactory performance
CORRECTIVE ACTION: Not within the prescriptive period for attendance and/or behavior-related corrective action (written warning and above).
PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP).
If you are interested in this opportunity, please discuss with your immediate manager before applying. Please be certain that you meet the requirements and qualifications described above.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time