Collections team lead - travel outbound CollectionsTASQ Staffing Solutions

About the job: Collections Team Lead - Travel Outbound Collections (QC) | OnsiteNature Of the Account: Travel Outbound CollectionsStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (EDSA, Quezon City)Shift Schedule | Rest days: 24x7Educational Requirement:
Finished at least 2 years in college without back subject/s
Work Experience:
Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking/Telco/Healthcare, etc.)
Responsibilities:
Supervision & Mentoring: Leading, motivating, and providing ongoing support and guidance to team members.
Performance Monitoring: Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
Training & Development: Providing ongoing coaching and training on collection techniques, internal systems, and customer service skills to enhance team capabilities.
Workforce Management: Coordinating work assignments, managing schedules and leave requests, and ensuring appropriate staffing levels to meet operational demands.
Fostering a Positive Environment: Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.
TASQ Staffing Solutions

Quezon City, Metro Manila
Permanent
Full-time