Collections specialistCivicom Pacific Corp.

JOB DESCRIPTION
Job Highlights:
• Opportunity to work on something remarkable
• Help launch a pilot team and expand it
• Competitive salary and a chance to be regularized in 3 months
• Get certified by the American Collectors Association (ACA)
• Growth opportunities
Key Responsibilities:
• Contact customers via phone and mail to secure payments to past-due obligation, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements
• Adhere to established guidelines when determining appropriate collection remedy
• Develop and work through repayment schedules with various alternatives, in addition to explaining the consequences of delinquency, to customers in the attempt of obtaining payments
• Accurately and thoroughly document the pertinent collection activity performed
• Review the account information and necessary system applications to determine the next appropriate work activity
• Process credit card payments as required
JOB QUALIFICATION
• Two or more (2+) years experience
• Strong understanding of billing and collection processes
• In-depth knowledge of laws and policies related to debt collection
• Strong communication and negotiation skills to ensure and document customer commitment to payment schedules, i.e., future, partial, and installment plans
• Self-starter and ability to work independently or in a group
• Ability to investigate complex situations and offer solutions for resolutions
• Experience with skip tracing is desired
• Willing to work onsite in our Alabang, Muntinlupa City office
If you are the right one, you can expect:
• Opportunity to create or be part of something remarkable
• Full-time employment and an opportunity to be regularized in as short as 3 months
• A competitive salary package based on your work experience and skills
• Company-sponsored Health Maintenance coverage on Day 1
• Quarterly Performance Bonus
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash
• 10 Vacation Leave credits in a year, among others
• Career growth and learning opportunities
• Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders; and
• Have a hand at doing charitable work by simply doing your job really well
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Clerical/Administrative
Admin / Clerical Works, Communicating skills, Highly organized