colleague and Labor Relations specialistAmerican Express

Job Description Colleague and Labor Relations Specialist You Lead the Way. We've Got Your Back. No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers #5th in Great Place to Work's Best Workplaces List in Job Description Colleague and Labor Relations Specialist You Lead the Way. We've Got Your Back. No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers #5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022 #9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021 One of HR Asia's Best Companies to Work For 2021 We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HALL OF FAME J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. Great Place to Work Philippines CERTIFIED Great Place to Work ASIA CERTIFIED Great Place to Work GLOBAL CERTIFIED Ranked in the Top 10 of Fortune's 100 Best Companies to Work For List in the US for the second consecutive year. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong. Join #TeamAmex and let's lead the way together. As a part of the Colleague Experience Group ('CEG', formerly Human Resources), we strive to provide a phenomenal colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to tackle a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. The Colleague & Labor Relations ('CLR') Specialist (also referred to as the Employee & Labor Relations Specialist) will be a member of the Philippines CEG and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure, while demonstrating the American Express Leadership Behaviors and Blue Box Values. Responsibilities: Continuously seek opportunities to deliver the highest quality employment and labor relations solutions Drive proactive, data-driven trend identification and solutions to support CEG and business strategies Establish and maintain strong risk, control, privacy and audit practices across all processes, programs, and partners Build solid relationships with key stakeholders throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel's Organization Manage end-to-end complex employment relations cases (performance management, disciplinary procedures, grievance investigations) and supervising through the global case management tool Provide support to new business initiatives including process guidance for consultation and documentation support Provide CLR specialist advice to the CEG team members in different areas of their roles Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value Deliver CLR training to leaders and employees to find opportunities to reduce labor risk and research and develop critical initiatives to mitigate it Review and update CEG policies and procedures Respond to CEG/CLR enquiries raised from the American Express Colleague Service Center Minimum Qualifications: At least Five (5) years of progressive Human Resources experience with concentration in Employee & Labor Relations A Bachelor's degree in Business Administration, Social Sciences, Human Resources or a related discipline (Definite advantage) A solid understanding of the Labor Code of the Philippines and labor-related regulations Prior knowledge and experience in conducting critical investigations Strong organizational skills and a proven drive for results Excellent communication and presentation skills able to cascade complex messages in simple form Excellent relationship and social skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues, and demonstrate a high degree of comfort with ambiguity Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives This role is not open to visa sponsorship according to business requirements. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Taguig City, Metro Manila
Permanent
Full-time