Coe spe Cialist ii - freight tonuUber

Uber technology has revolutionized the way people move. Now, we're doing the same for the freight industry.
With clear, upfront pricing and unrivaled visibility, partners will always have the information needed to make the right business decisions.
Uber Freight is taking logistics in a new direction. With leading technology, greater transparency, and more opportunities, both shippers and carriers win.
Our streamlined workflow and 24/7 support keep businesses rolling, quickly, and efficiently.
TONU (Truck Order Not Used) is our newest vertical. We are looking for inquisitive, passionate, customer-obsessed individuals and impactful team members that will resolve complex issues and provide us with valuable insights that will help elevate the overall customer experience.
What You'll Do
You are at the forefront solidifying to be a brand not only known for its amazing product, but for its fantastic customer service. As a team member specializing in phone support, you will deliver only the best customer service primarily via phone but partially for other support platforms: email, live chat/ instant messaging.
You are that charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You are the reason that customers will rave about our brand and will advocate for us to get people to use Uber Freight.
You are ambitious, not only for the company and our vision but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new ideas and constant change.
Basic Qualifications
Advanced proficiency in conducting phone conversations
Work experience of at least 2 years in a high intensity, fast paced environment
Excellent in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
Willingness to work in different shifts, totaling 40 hours per week, including weekend and weekly evening shifts
Preferred Qualifications
Bachelor's degree in any field
Experience working for a logistics company
Extensive experience dealing with different markets (countries) and a good understanding of cultural differences
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing .
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time