You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.
What the Candidate Will Need / Bonus Points
Work experience in high energy, productive environment
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from time to time to other projects and accounts or where the business needs them
Preferred Qualification:
A bachelor's degree from any field is preferred but not a requirement
1+ years of total work experience in a high-growth, productive constantly changing environment
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
Uber
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.
What the Candidate Will Need / Bonus Points
Work experience in high energy, productive environment
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from time to time to other projects and accounts or where the business needs them
Preferred Qualification:
A bachelor's degree from any field is preferred but not a requirement
1+ years of total work experience in a high-growth, productive constantly changing environment
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
Uber
Other Info
Mabalacat, Pampanga
Permanent
Full-time
Permanent
Full-time
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Uber
About the company
Uber jobs
Taguig
About the company
Uber jobs
Taguig