coaching program ManagerRefinitiv

Essential Day-to-Day Responsibilities:
Engages with Business Delivery teams to identify the experience points, behaviors, and operational best practices to be incorporated into the TEN (Timely, Effortless, Natural) framework in order to delight their customer base
Conceive and execute scalable TEN activities to ensure managers and their teams understand the customer experience frameworks and agreed proven practices
Design and deliver coaching workshops to assist Customer Operations Managers to effectively coach their teams
Plan and execute scalable post workshop activities that provides ongoing support to Customer Operations Managers
Partners with Talent, HR, Performance Excellence teams, and Business Delivery teams to design and deliver on the job learning and engagement programs
Ensures call recording, call analytics, and coaching tools are effective and well integrated into Customer Operations Managers' workflows
Qualifications:
Has at least 1 year experience of delivering coaching
Great relationship building and stakeholder engagement competencies
Strong understanding of performance excellence
Outstanding presentation skills with experience facilitating workshops, trainings, best practice sharing sessions, etc.
Experience in project management
Exhibits analytical and problem solving skills, and champions continuous improvement
Self-motivated, creative, resourceful, and dynamic
Excellent verbal and written communication skills
Flexibility with shift schedule
We care about benefits too.
We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.
Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: .
Be the breakthrough, activate your future and shape ours.
Refinitiv

Taguig City, Metro Manila
Permanent
Full-time