cmo Product support analystStandard Chartered

About Standard CharteredWe are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. It%27s about showing how you emb About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities %26amp; Our Ideal Candidate Service Quality Reports and Management Information Systems (MIS) Collate and analyze MIS including adhoc statistics which may be required for control and monitoring processes. Validate capacity plan versus volume and process. Ensure that monthly report requirements assigned to the team are submitted in a timely manner to Head of Banking Operations, Regional Office, and business noting that these MIS data are important tools in decision-making. Implement and assist CMO Head in aligning the strategies to maximize resource utilization. Assist CMO Head in the implementation of various programs designed to increase employee engagement. Undertake process reviews on critical customer touch points resulting to streamlining of functions and automation for increased productivity, cost efficiency, highly improved delivery of quality services to customers and escalate results of internal reviews performed. Assist in the review and preparation of Cash Management Services (CMS) individual Job Descriptions. Ensure that all Job Descriptions (JD), Delegated Authorities (DA), and Departmental Operational Instructions (DOI) related to the CMS unit are updated. Ensure compliance to all internal and external policies and regulations. Vested with access to confidential information. Ensures team meetings are documented and relevant business updates are cascaded accordingly and follow up actions taken by assigned parties. Carry out other activities which may be assigned from time to time by the Head of Banking Operations or Senior Management. Vested with authority to lay down and execute management policies. Operates on flexible working hours. Logical %26amp; Physical Access Review, Delegated Authority, and Business Approvals Act as reviewer or checker for all physical, logical and Shared Network Drive (SND) Access of CMS teams i.e. system user profile, security matrices, door and SND access rights. To assist in the supervision of quarterly Management Access Rights (MAR) reviews of CMS Line Managers (LMs). Assist in the review, update and cascade of CMS Delegated Authorities and Authorized Signatures. Ensure that all business approvals are regularly updated and in place. Ensure that system limits are regularly updated and reviewed. End User Computing (EUC) Monitor and update the EUC inventory of Banking Operations. Ensure adherence to the control requirements of EUC Policy and Procedures. Responsible to ensure that risk assessment, qualification, registration and implementation of controls and KCSAs are in place for EUCs maintained by Banking Operations In charge of transfer of ownership of existing application not suitable for EUC to GTO and to cease operation of the said EUC to obtain dispensation to treat the application as an EUC. Staff Documentation Act as custodian for CMS Documents i.e. DA and Authorized Signatories, Job Description, Job Objectives, and ensure that all records are reviewed and up to date. Ensure proper archiving of records based on the department s record retention policy. Outsourcing and Conduct of Business Activities for CMO Assist in ensuring compliance with the Group Outsourcing Policy and Procedures. Assist in ensuring compliance with applicable local regulatory requirements, including additional conditions imposed by the Bangko Sentral ng Pilipinas. Assist in the efficient implementation and monitoring of the applications / operations of the service provider. Ensure that all JDs, DAs, and DOIs related to Outsourcing activities are in place and updated. Assist in proper assessment and compliance to Group Information Security (GIS) e.g. Supplier Security Capability Assessment. Lodge the outsourcing arrangement in the Group Outsourcing Inventory (GOI). Ensure that approved generic Product Programmes and their corresponding Country Product templates are in place before any product is accepted for implementation. Refer any instances of non-compliance to Product Delivery Manager and CMO Head. Proactively monitor and manage operational risks, system risks, and channel risks of payment products and to escalate / highlight any potential and actual breakdown of controls or any major issues to Product Delivery Manager and CMO Head. Recommend or suggest process improvement ideas through procedural and process reviews, improvement in technology and participation in Quality Improvement team to increase productivity and efficiency. Vendor Management Assist in CMO Vendor Management monitoring i.e., submission of required and up-to-date vendor documentations, assist in the arrangement of regular meetings with service providers to ensure governance and BAU management are on track with no material issues. Reconciliation and Regulatory Reporting Ensure that GL reconciliation activities are being done as required for each type of GL account and POD items are all accounted for and monitored for resolution in coordination with GRH, Banking Operations Units, Internal Departments and Country Finance. Ensure timely and accurate reconciliation of accounts and cases relating to Cash Management Operations. Resolution of float items in the nostro and sundry accounts. Ensures accurate and timely submission of regulatory, local and regional reports for Cash Management Operations such as GLFX, CTR, KPI, Finance GL Declaration, Unclaimed Balances etc. Business Continuity Plan (BCP) Drive effectiveness of the department s BCP, ensure team s active participation in the BCP testing providing timely feedback on BCP matters, makes themselves available during contingency situations. The department staff / officer / manager should be fully conversant and knowledgeable of the most updated BCP and should keep a copy of the departments call tree readily accessible at his / her place of residence. Anti-Money Laundering Exercise due care and diligence on matters related to Money Laundering and Know-Your-Client (KYC) in the day to day operations, which include, account opening and review, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. Drive and take ownership of overall effectiveness of the AML regime in the business and ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law regulations on Money Laundering Prevention are documented, implemented, maintained and monitored and that staff are adequately trained. Health %26amp; Safety Take the lead in ensuring compliance to policies and procedures of the Bank, including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and communicating to the team, the escalation process and approval process, in case of policy breaches. Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Monster

Philippines
Permanent
Full-time