client success manager ( Account Manager)RBT Consulting

Description
Duties and Responsibilities:
- Responsible for maintaining and strengthening relationships with clients assigned to him/her through consistent customer contact
- Regularly update clients on account status and other immediate concerns that arise during the campaign
- Minimize client attrition by renewing service contracts
- Identify potential client concerns and proactively resolves them
- Upsell clients on other products and services offered by the company
- Make sure that the client's quota and needs are met within the specified time frame agreed upon in the contract
- Responsible for keeping the production leader updated with any changes or feedback coming from the client
- Perform other tasks assigned by the Group Leader or the CEO
- Report directly to the Group Leader. In the absence of a group leader, reports directly to the CEO
Qualifications:
- Experience of at least three 3 years as a Supervisor or Manager for a company in a related field
- Possesses a Bachelor's degree in any field
- Should be of legal age
- Excellent communications skills
- Sales/Marketing experience is a plus but not required
- Amenable to work in an office-based setup
- Willing to work in Davao
- Willing to work ASAP
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
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Davao del Sur, Davao Region ·  Today, 11:32 AM
Work type
Full Time