client success analyst ( Digital Marketing)Emapta Versatile Services Inc

Job Description
The best teams win together. Experience the vibrant energy of a team that values innovation and fosters creativity. Join our client's progressive tech company as a Client Success Analyst and embark on a journey of personal and professional growth surrounded by like-minded individuals who are dedicated to their craft.
Join forces with a team that cultivates knowledge, expertise, and tenacity, inspiring purpose-driven action. Thrive in an environment that fosters support and inclusiveness, honoring and leveraging your skills.
Take advantage of abundant opportunities to upskill, develop professionally, and enjoy attractive benefits that enhance your work experience.
About our client
Tracer Tech is a data intelligence platform changing how businesses make decisions. The company provides businesses with a single source of truth for their data, which allows them to make better, more informed decisions.
Our client, Tracer Tech, deeply believes in the power of collaboration and teamwork. They understand that individual accomplishments pale in comparison to what can be achieved collectively. By sharing ownership, extending a helping hand, and empowering others, our client creates an environment where teams thrive and triumph together.
Transparency is a fundamental aspect of their DNA. They encourage their team members to ask questions, share answers, seek help, and challenge expectations at every level. This commitment to transparency ensures that communication flows freely and is accessible to everyone within the organization.
At our client's company, reason takes precedence over rank. They recognize that the best ideas can originate from any source. Team members are empowered to facilitate discussions, embrace diverse perspectives, and make objective decisions that lead to the most effective solutions. They cultivate an inclusive culture that values collaboration and fosters innovation.
They believe that leadership is not limited to a title but rather an action taken by individuals at all levels. Every Tracer Tech team member can demonstrate proactive leadership by setting positive examples, prioritizing goals, and constantly seeking ways to improve.
By joining our client at Tracer Tech, you can have the chance to be part of a collaborative, transparent, and inclusive environment that values teamwork, reason, proactive leadership, and the strength of the community. Together, they strive to achieve remarkable outcomes and make a meaningful difference.
Your role
This full-time night shift marketing position offers you the freedom to work from the comfort and safety of your own home. You will be clients first line of support, troubleshooting data issues and connecting their data to our tracer platform.
This is a great opportunity for a detail-oriented, organized individual with strong communication skills.
Essential details to note.
Schedule: Monday to Friday, 9:00 p.m. to 6:00 a.m.
Salary Range: PHP 75,000 to PHP 113,600
Working Arrangement: Permanent work-from-home
What's required to get hired
Required
3-5 years of experience in relevant business or professional experience - digital media, data analytics - working in a client-facing role with demonstrated strong account management and organizational discipline.
Digital marketing experience and familiarity with digital advertising platforms - Google Marketing Platform (e.g., DV360, SA360, etc.), Social (e.g., Facebook, TikTok, Twitter, Pinterest, Snapchat, LinkedIn, etc.), and programmatic platforms (e.g., The Trade Desk, MediaMath, Criteo, Xandr, etc.), either having run campaigns or have reported on campaigns.
Proficiency in Excel/Google Sheets
Detail-oriented with the ability to project manage, set priorities, and stay organized when working on multiple client requests.
Excellent written and oral communication skills to be the first line of defense in responding to client inquiries and requests.
Nice-to-have
Experience with business intelligence &; data visualization tools (e.g., Google Looker Studio, Tableau, Microsoft PowerBI)
Strong foundation in analytics and insights
Familiarity with Site Analytics (e.g., Google Analytics, Adobe Omniture, etc.), Verification partners (e.g., DoubleVerify, Moat, IAS, etc.), and E-commerce platforms (e.g., Shopify, Amazon, etc.)
Technical skills - SQL
Experience using Zendesk
Here are the tasks you will tackle.
Provide first line support to clients queries and data troubleshooting.
Work on data connection, bringing in client data to the tracer platform.
Perform account management and data management tasks, and troubleshooting.
Provide customer support.
Comprehensive perks and benefits
HMO coverage
Permanent work from home
Standard government and Emapta benefits
20 days annual leave
Career growth opportunities
Diverse and supportive work environment
Fun employee engagement activities
Who are we
Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips.
Apply now and create a better future with us.
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Benefits