client Services manager senior (leasing and lending)Worldpay

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business GENERAL DUTIES & RESPONSIBILITIES Develops strong working relationships with assigned clients and FIS resou Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business GENERAL DUTIES & RESPONSIBILITIES Develops strong working relationships with assigned clients and FIS resources. Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing. Manages and communicates expectations internally and externally. Manages the service component of the client relationship. Conducts service value reviews. Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items. Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings. Acts as an escalation point between client and request desk. Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent. Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) u201Cmissesu201D and contacts appropriate product area if u201Cmissesu201D fall within guidelines of a contractual penalty. In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt. Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time. Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager. May participate in business reviews to learn about clientsu2019 strategic direction as well as gain a good understanding of the products and/or services FIS is offering. Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments. Other related duties assigned as needed. EDUCATION REQUIREMENTS Bacheloru2019s degree in business or related field or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES Communicates ideas both verbally and in written form in a clear, concise, and professional manner Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business Ability to understand and apply concepts Ability to handle projects commensurate with job expectations Ability to analyze and solve problems using learned techniques and tools Requires human relations, negotiation and documentation skills Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally Flexibility, versatility, dependability FIS JOB LEVEL DESCRIPTION Advanced professional role having broad expertise or unique knowledge. Uses professional concepts in developing resolution to critical issues and broad design matters. Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Expected to be primary mentor for others on staff and is a role model for rest of team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates as a senior member in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to the most highly visible, sensitive and critical clients. Typically requires a minimum of ten years banking or related financial industry experience. Customer service or client management experience u2013 a plus. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Monster

Makati City, Metro Manila
Permanent
Full-time