client Services manager - global expansionEquus Software
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 06/04/2021
WHO WE ARE
At Global Expansion, we are passionate about delivering a Global PEO solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients.
We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team.
Why work with us? It's simple. We offer an incredible culture with lots of growth opportunities. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we're not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance.
We are building a team that is laser-focused on delivering the best Global PEO solution on the market and would love for you to join us.
WHAT YOU DO
The Client Services Manager will be working closely with internal teams; sales, relationship management, finance and legal while managing client activity. You will be the point of contact for clients and focus on deliverables. This is a strategic commercial role within Global Expansion (GX).
The types of activities you will be engaged in are:
Building productive and effective relationships with Clients, Local Partners and key internal departments such as Finance, Sales and Implementation to deliver services under the Client's agreed scope.
Training and continually guiding/supporting the Operations team in providing International Employment and Payroll services to Clients and Employees.
Leading resolutions of escalated service or process issues within the Operations team, liaising with Suppliers, internal Shield staff and/or Client contacts as necessary.
Leading resolution of policy exceptions requested by Clients/Employees; making recommendations and present Client meetings.
Acting as an SME (Subject Matter Expert) for topics such as Employment, Immigration and general queries, using the Local Partners and internal information for knowledge and guidance
Continually assessing opportunities to expand Client relationships, improve team performance and internal processes
Monitoring and managing the effective service delivery of Local Partners
Meeting regularly with Local Partners to evaluate and implement services within the Client's scope.
Maintaining and overseeing data critical for reporting to Clients and the Leadership team (Payroll figures, fees, compensation/benefits)
Preparing for and participating in regular Client review meetings; present information as requested (Open cases, end dates, terminations, costs etc.)
Participating and leading as appropriate in special projects (for example, providing data for RFPs; improving efficiency, reviewing processes vs Client needs etc.)
Preparing and delivering internal and external communications as needed (For example, change to Employment laws, change to payroll/expense processes or changes to schedules)
Developing materials to assist the Operations team in managing their day-to-day responsibilities, including daily and invoicing dashboards, instruction documents, checklists, Global PEO Country guides, etc.
Undertaking tasks and special projects as required
Driving and monitoring the Operations team with the monthly process related to the employment, including payroll instructions, expenses and invoices and queries.
Carrying out 1-2-1s with the Operations team, compiling the feedback and putting together development plans for progression.
You will also be responsible for ensuring all services are provided inline with service level agreements; therefore, the ideal candidate must be highly focused with attention to details.
WHAT YOU BRING
Bachelor degree level or equivalent global mobility management experience.
Previous experience within Global Mobility/International Assignment Management Services.
Experience in managing people; this includes supervisor and leadership skills as well as staff development or coaching.
An understanding of business finance and, therefore, commercial awareness and numeracy skills are essential.
Ability to multi-task, negotiate and work under pressure to tight deadlines.
Excellent organizational, time management, interpersonal and communication skills.
A second/third language would be a significant benefit.
The ability to work USA or European hours.
Workable
At Global Expansion, we are passionate about delivering a Global PEO solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients.
We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team.
Why work with us? It's simple. We offer an incredible culture with lots of growth opportunities. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we're not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance.
We are building a team that is laser-focused on delivering the best Global PEO solution on the market and would love for you to join us.
WHAT YOU DO
The Client Services Manager will be working closely with internal teams; sales, relationship management, finance and legal while managing client activity. You will be the point of contact for clients and focus on deliverables. This is a strategic commercial role within Global Expansion (GX).
The types of activities you will be engaged in are:
Building productive and effective relationships with Clients, Local Partners and key internal departments such as Finance, Sales and Implementation to deliver services under the Client's agreed scope.
Training and continually guiding/supporting the Operations team in providing International Employment and Payroll services to Clients and Employees.
Leading resolutions of escalated service or process issues within the Operations team, liaising with Suppliers, internal Shield staff and/or Client contacts as necessary.
Leading resolution of policy exceptions requested by Clients/Employees; making recommendations and present Client meetings.
Acting as an SME (Subject Matter Expert) for topics such as Employment, Immigration and general queries, using the Local Partners and internal information for knowledge and guidance
Continually assessing opportunities to expand Client relationships, improve team performance and internal processes
Monitoring and managing the effective service delivery of Local Partners
Meeting regularly with Local Partners to evaluate and implement services within the Client's scope.
Maintaining and overseeing data critical for reporting to Clients and the Leadership team (Payroll figures, fees, compensation/benefits)
Preparing for and participating in regular Client review meetings; present information as requested (Open cases, end dates, terminations, costs etc.)
Participating and leading as appropriate in special projects (for example, providing data for RFPs; improving efficiency, reviewing processes vs Client needs etc.)
Preparing and delivering internal and external communications as needed (For example, change to Employment laws, change to payroll/expense processes or changes to schedules)
Developing materials to assist the Operations team in managing their day-to-day responsibilities, including daily and invoicing dashboards, instruction documents, checklists, Global PEO Country guides, etc.
Undertaking tasks and special projects as required
Driving and monitoring the Operations team with the monthly process related to the employment, including payroll instructions, expenses and invoices and queries.
Carrying out 1-2-1s with the Operations team, compiling the feedback and putting together development plans for progression.
You will also be responsible for ensuring all services are provided inline with service level agreements; therefore, the ideal candidate must be highly focused with attention to details.
WHAT YOU BRING
Bachelor degree level or equivalent global mobility management experience.
Previous experience within Global Mobility/International Assignment Management Services.
Experience in managing people; this includes supervisor and leadership skills as well as staff development or coaching.
An understanding of business finance and, therefore, commercial awareness and numeracy skills are essential.
Ability to multi-task, negotiate and work under pressure to tight deadlines.
Excellent organizational, time management, interpersonal and communication skills.
A second/third language would be a significant benefit.
The ability to work USA or European hours.
Workable
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
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Equus Software
About the company
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