client services CoordinatorMagic, Inc.

Summary
You will be responsible for developing long-term relationships with your client accounts, ensuring the highest quality service is provided to them, as well as a customized Magic experience. The core duties will ensure accounts are in good standing, active, amplified and retaining.
Essential Functions
Oversee operations interactions and executions for your accounts to ensure the highest quality service
Track and monitor client usage
Amplify client usage
Schedule feedback calls with clients as needed to customize service, understand needs, amplify usage, retain at-risk clients
Review and monitor billing for your clients to ensure rates and billed time are accurate
Assist operations in de-escalations and provide a personal contact for account
Provide specific instructions to operations as needed for proper handling of the account
Answer questions for operations as needed regarding your account
Keep all account information and metrics updated and current
Other duties as needed
Competency
Strong attention to detail
Strong communication skills, interdepartmental and within your team
Managing work and delegating
Building relationships and development
Work environment- Work from home with equipment meeting the following requirements:
Ram: minimum 8gb
Internet Connections: 5mb average
Processor: i5 2.5ghz or higher
Position type and expected hours of work-Full-time (40 hours/week).
Required experience-At least 6 months experience handling multiple client accounts
Work from Home
Mid-Senior Level / Manager Customer Service Concierge Service 1 opening Bachelor's degree graduate
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we'll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time