client services AssociateDeutsche Bank

Position Overview Listed Derivatives Client Services Team provides services to the Singapore, Hong Kong, Sydney and Tokyo. The group deals in futures and options products wherein client servicing are the main duties and responsibilities of the team Position Overview Listed Derivatives Client Services Team provides services to the Singapore, Hong Kong, Sydney and Tokyo. The group deals in futures and options products wherein client servicing are the main duties and responsibilities of the team. The role is responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client's experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients, and broadcasting client related information to the bank's various departments. What we'll offer you Competitive Salary Attractive Retirement Benefit Medical and Life Insurance upon employment 20 days Annual Vacation Leaves Your key responsibilities Interaction with Internal & External clients, i.e. brokers, Operations teams, and external clients to ensure that trades are cleared, entries posted into systems and any action required by clients to realign position/cash are acted upon in a timely manner. Enabling and implementing BOW items and other process improvements Perform team's administrative and reporting tasks Ensure that all email and phone queries are addressed in a timely manner Investigation, escalation, and providing resolution on daily issues concerning process and client Prepare Management Information relevant to the product as required such as daily volume, KPIs, etc. Knowledge Ensure that processing and decision making as per the Key Operating Procedures manual and within the timeliness and accuracy standards specified. Provide solutions and analysis on exceptions handling Deliver process improvements initiatives Communication Articulate to Supervisor all pertinent issues and escalate to the relevant authority whenever necessary. Work with business partners (in different geographical locations) in supporting their respective listed derivatives processing business Work with the team to execute positive solutions and achieve high standard of excellence Engagement Work with Team Lead in achieving the team's objectives and deliverables Oversee process to ensure that all functions are fully covered through proper function allocation Delivery of ad hoc task assigned to the team Your skills and experience Bachelor's Degree Experience in Futures trading is an advantage Previous Client Service experience preferred Open to working in Shifts on rotation Good understanding and experience in Operations, preferably in line management A well motivated and enthusiastic team player Excellent prioritization and time management skills Excellent people engagement skills Excellent client relationship building skills Investigation/Problem resolution skills. Displays insight and ability in identifying issues and helps to develop successful solutions Excellent communication skills - expected to maintain regular contact with the onshore managers to ensure smooth operations on a day-to-day basis as well as understand and plan for changes to be implemented Will be expected to develop credibility and a good reputation and demonstrate integrity with clients and colleagues Ability to multi-task and keep clear performance reports. Also, use the reports generated to drive conversations with onshore partners for further improvement to the team Accurate, thorough and highly responsible with a good attention to detail Self starter, motivated and displays positive attitude How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams is the leading German bank with strong European roots and a global network. Click to see what we do. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about our diversity and inclusion policy and initiatives. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about diversity and inclusion at Deutsche Bank.
Monster

Manila City, Metro Manila
Permanent
Full-time