client services AssociateDeutsche Bank

Job Description:
Job Title: CIB Operations - Client Services Associate - Associate
Location: Manila
Corporate Title: Associate
Listed Derivatives Client Services Team provides services to the Singapore, Hong Kong, Sydney and Tokyo. The group deals in futures and options products wherein client servicing are the main duties and responsibilities of the team.
The role is responsible for being the first point of contact for our external clients from inception to account closure.
The purpose of the client services function is to enhance the client's experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients, and broadcasting client related information to the bank's various departments.
What we'll offer you
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Your key responsibilities
Interaction with Internal & External clients, i.e. brokers, Operations teams, and external clients to ensure that trades are cleared, entries posted into systems and any action required by clients to realign position/cash are acted upon in a timely manner.
Enabling and implementing BOW items and other process improvements
Perform team's administrative and reporting tasks
Ensure that all email and phone queries are addressed in a timely manner
Investigation, escalation, and providing resolution on daily issues concerning process and client
Prepare Management Information relevant to the product as required such as daily volume, KPIs, etc.
Knowledge
Ensure that processing and decision making as per the Key Operating Procedures manual and within the timeliness and accuracy standards specified.
Provide solutions and analysis on exceptions handling
Deliver process improvements initiatives
Communication
Articulate to Supervisor all pertinent issues and escalate to the relevant authority whenever necessary.
Work with business partners (in different geographical locations) in supporting their respective listed derivatives processing business
Work with the team to execute positive solutions and achieve high standard of excellence
Engagement
Work with Team Lead in achieving the team's objectives and deliverables
Oversee process to ensure that all functions are fully covered through proper function allocation
Delivery of ad hoc task assigned to the team
Your skills and experience
Bachelor's Degree
Experience in Futures trading is an advantage
Previous Client Service experience preferred
Open to working in Shifts on rotation
Good understanding and experience in Operations, preferably in line management
A well motivated and enthusiastic team player
Excellent prioritization and time management skills
Excellent people engagement skills
Excellent client relationship building skills
Investigation/Problem resolution skills. Displays insight and ability in identifying issues and helps to develop successful solutions
Excellent communication skills - expected to maintain regular contact with the onshore managers to ensure smooth operations on a day-to-day basis as well as understand and plan for changes to be implemented
Will be expected to develop credibility and a good reputation and demonstrate integrity with clients and colleagues
Ability to multi-task and keep clear performance reports. Also, use the reports generated to drive conversations with onshore partners for further improvement to the team
Accurate, thorough and highly responsible with a good attention to detail
Self starter, motivated and displays positive attitude
How we'll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
About us and our teams
is the leading German bank with strong European roots and a global network. Click to see what we do.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives.
Deutsche Bank

Manila City, Metro Manila
Permanent
Full-time