client service associate ( Social Media account) | temporary wfhบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Join TDCX! Apply today and be interviewed in the comforts of your home!
 
Are you a customer service rockstar who wants to be part of our team for one of the biggest social media platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience?
 
We are looking for a Client Service Associate to join our growing family. Come home and start your #BeHappier journey with TDCX today!
 
Top reasons to work here:
Above-industry average salary
Group life insurance starting on Day 1
HMO benefits on Day 1 + one (1) free dependent after 6 months
Monthly performance bonuses upon regularization (up to 30% of basic pay)
25% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
 
As a Client Service Associate, you will be working with our Social Media Account to deliver #happier customer experience through email/phone/chat.
 
You are also required to perform these job functions:
Provide post-sales customer service and/or troubleshooting support to the client's B2B customers
Support advertising customers and deliver consultative support
Perform data analysis to improve customer's advertising experience and ensure higher ROI
Gather client and partner feedback to enhance ad products and overall customer experience
Who are we looking for?
Completed 2 years in college
At least 6 months of solid BPO experience in a voice account
Can support multiple concurrencies (email, phone, and chat)'
A quiet space to work at and a stable internet connection of 10 MBPS upload and 6 MBPS download speed is highly preferred
Strong verbal and written English communication skills
Amenable to work rotating shifts
Can work from home and in Ortigas Center, Pasig City
High school graduates with 2 years solid  BPO work experience and college undergrads who completed less than 2 years with at least 1 year of BPO work experience are also welcome to apply!
 

1 Year or less Experience