client service analyst - Japanese bilingualJPMorgan Chase & Co. - Cebu & Manila Operations

The team is responsible for client engagement in regards to BAU activities by monitoring trade / cash / income / corporate action settlements, investigating client inquiries and providing timely updates. We are also responsible for advocating continuous improvement on JPM service delivery for our clients by monitoring and analyzing client issues across the organization. 
 
Job Responsibilities:
Full accountability for the end to end query resolution raised by clients. These queries will include, but not be limited to Trade / Cash settlements and Corporate Actions, Tax and Income.
Building relationships with clients to understand client behavior and requirements  
Participating in analyzing client transactional data in order to identify client trends and behaviors, key operational risks and controls , and to contribute to preparation and presentation of operational data metrics to the our internal business stakeholders.  
Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.  
Identify issues in regards to client service requests and JPM service delivery as well as any daily activities that may impact client satisfaction  
Monitor and resolve risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact  
Required Qualifications, Skills and Capabilities:
Excellent written and verbal communication skills in both Japanese and English
Bachelor's degree
Minimum 2 years of experience in Trade Management/Cash/Asset Servicing at a Custodian, a stock brokerage firm or a bank with a focus on client services & operations  
Passion for learning and readiness to dive in learning journey to build strong knowledge over global markets and life of client asset under custody.  
Confidence to succeed to be a great team contributor with constructive and positive attitude.  You are expected to maintain continuous development as a professional.   
Strong Risk and Control awareness; ability to identify and escalate risk incident within the firms' risk framework,  
Ability to prioritize workloads and multi task in a dynamic environment  
A great team spirit but also have ability to operate with minimum instruction to complete tasks in a timely manner.  
Ability to follow instructions in a constructive manner understanding purpose and situation to attend.   
ABOUT US
 
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
 
 
ABOUT THE TEAM
 
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.