client relationship Manager (b2b)American Express

Job Description Client Relationship Manager (B2B) You lead the way. We've got your back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our cus Job Description Client Relationship Manager (B2B) You lead the way. We've got your back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Building lasting relationships is at the heart of our business-and that's exactly what members of our sales and client management team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives. Find your place in sales and client management on #TeamAmex. Description: The Global Merchant and Network Services (GMNS) is the merchant network of American Express which acquires and maintains relationships with millions of merchants around the world that welcome American Express cards. In this role, you will be working across multiple industries to handle existing key clients across the 14 to 36-month lifecycle period. Working across a portfolio of existing managed accounts, transitioning from an acquisition phase (1- 13 months) to client management (14-36 months), you will be building, developing, and penetrating the existing relationship in partnership to market and promote to GCS merchant acceptance & network capabilities with a goal to grow the existing merchant relationship. The successful applicant will be able to develop and deliver unique relationship management strategies, demonstrating financial acuity combined with merchant and industry value propositions to secure American Express acceptance across all industries. Responsibilities: Successfully drive client management strategies to protect existing & capture incremental volume Promote innovative thinking to challenge the status quo to achieve incremental growth Penetrate existing card member base to scale incremental cards and promote digital enablement via 'Amex Payment Gateway' product Demonstrate consultative relationship management techniques and build materials to clearly articulate the American Express value to prospective merchants Facilitate the set up and management of merchant facilities through direct interaction with payments consulting teams, as well as prospective merchant credit operations and accounts receivable teams Collaborate with American Express Issuers to secure and deliver robust marketing and Card Member engagement strategies that drive spend within newly acquired merchants Build and cultivate internal relationships with stakeholders such as Premium servicing and other support teams Engage and negotiate with key business partners, senior business leaders whilst navigating multiple internal team members to improve sales cycles and results. Qualifications: Ample experience in relationship management and business development Solid understanding of or the ability to learn the merchant and card payments business Excellent negotiation, relationship building and communication skills, with proven track record to influence internal and external stakeholders Experience in developing and carrying out successful portfolio management strategies Ability to articulate knowledge about products, services, and value proposition to prospect opportunities Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives This role is not open to visa sponsorship according to business requirements. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Taguig City, Metro Manila
Permanent
Full-time