client Operations representativeInsight Enterprises, Inc.
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 12/01/2021
Requisition Number: 79397
Client Operations Representative
Position Overview
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What you'll do at Insight
The Client Operations Representative will be responsible for developing efficient practices to serve business needs.
Work on special projects for clients and sales force as needed.
Attend Company, vendor, and publisher trainings and webinars, as directed.
Build relationships with other Insight departments and increase efficiencies where applicable.
Prioritize and respond to incoming client calls and emails
Research technical information on product requests and ensure access to procurement.
Responsible for correct and accurate order processing.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
Research technical information on product requests and ensure access to procurement.
Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
Ensure contract compliance
Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed.
Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
Assist clients with their web accounts with Insight.
Ensure correct and accurate order fulfillment
Responsible for RMA management, credit re-bills and collections facilitation.
Follow-up on all open client returns in a timely manner.
Follow through to make sure the replacement order (if applicable) is placed and shipped.
Positive interaction with Customer Service /Purchasing on RA/Replacements.
Keep sales force informed of any problems and final resolution of issue.
Provide order status for client base.
What you'll need to join Insight
Preferably Bachelor's Degree in any course
College Level
Some experience in customer service, operations, and other related experience.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Strong commitment to company values and operating principles
Preferred
Experience supporting or working in logistics, customer service, technical support, operations
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: or you may send your updated CVs at
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to religion, disability status, and sexual orientation.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550
Jobs2Web
Client Operations Representative
Position Overview
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What you'll do at Insight
The Client Operations Representative will be responsible for developing efficient practices to serve business needs.
Work on special projects for clients and sales force as needed.
Attend Company, vendor, and publisher trainings and webinars, as directed.
Build relationships with other Insight departments and increase efficiencies where applicable.
Prioritize and respond to incoming client calls and emails
Research technical information on product requests and ensure access to procurement.
Responsible for correct and accurate order processing.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
Research technical information on product requests and ensure access to procurement.
Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
Ensure contract compliance
Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed.
Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
Assist clients with their web accounts with Insight.
Ensure correct and accurate order fulfillment
Responsible for RMA management, credit re-bills and collections facilitation.
Follow-up on all open client returns in a timely manner.
Follow through to make sure the replacement order (if applicable) is placed and shipped.
Positive interaction with Customer Service /Purchasing on RA/Replacements.
Keep sales force informed of any problems and final resolution of issue.
Provide order status for client base.
What you'll need to join Insight
Preferably Bachelor's Degree in any course
College Level
Some experience in customer service, operations, and other related experience.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Strong commitment to company values and operating principles
Preferred
Experience supporting or working in logistics, customer service, technical support, operations
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: or you may send your updated CVs at
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to religion, disability status, and sexual orientation.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550
Jobs2Web
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Mandaluyong City, Metro Manila
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Insight Enterprises, Inc.
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Mandaluyong City, Metro Manila
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