client onboarding AnalystAmex Group

Job Description Client Onboarding Analyst You Lead the Way. We've Got Your Back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HAL Job Description Client Onboarding Analyst You Lead the Way. We've Got Your Back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HALL OF FAME J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. Great Place to Work Philippines CERTIFIED Ranked in the Top 10 of Fortune's 100 Best Companies to Work For List in the US for the second consecutive year. Find your place on #TeamAmex. American Express also has flexible compensation the suits your needs! At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Description: This role will be part of the Global Commercial Services (GCS) Client Onboarding - Centre of Excellence team that is responsible for ensuring that new Small Business Services (SBS) / Global Corporate Payments (GCP) / Foreign Exchange International Payments (FXIP) / Global Merchant and Network Services (GMNS) applications and relevant supporting documentation meet internal and external policy and procedure requirements. This will include, but is not limited to, adhering to Anti-Money Laundering (AML) Know Your Customer (KYC) guidelines to ensure American Express is correctly contracting with the applying entity. This position will be responsible for providing assurance that policy and procedural requirements relating to key obligations have been met and providing feedback to internal partners to assist them in meeting requirements. Key elements to be successful in this role include ability to collaborate with external partners, build solid relationships with leaders, and practice superb organization and documentation skills. We are currently hiring for Client Onboarding Analyst to based out of our Manila office, working closely with our existing GCS Client Onboarding - Centre of Excellence team. Key Responsibilities Responsible for the on-boarding experience of corporate clients of American Express in the Australia and New Zealand market Engage high level customers while they are starting their relationship with American Express to collect and verify information and documents. Safeguard AML policy adherence and secure American Express from high risk business through KYC standard methodologies Work closely with Sales Managers in ensuring best customer service experience is provided to our customers Engage with low-tenure customers to provide information and drive value to customers Qualifications: Strong attention to details with a high level of accuracy and critical assessment is required Proven competency in driving results in collaboration with internal and external partners Excellent written and verbal communication skills and comfortable in engaging with high level officers of corporations Provide quality customer experience to clients Creative problem-solving, critical thinking skills and ability to make sound judgement for informed decision-making MS Excel experience is an advantage Must have an experience in Customer Service (B2B environment is an advantage) Experience in a financial industry is an advantage Experience in fraud prevention, fraud detection, risk, underwriting, compliance environment is an advantage Industry experience with the Anti-Money Laundering (AML) Regulations & Know Your Customer requirements (KYC) Amenable to working on a hybrid set-up Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Our recruitment process is 100% VIRTUAL. Once screened and invited by the Talent Acquisition team, expect at least 1-2 video call interviews to happen after. Our service operates over a 24/7 environment and we are hiring for various shifts - but this role will be working on a DAY SHIFT! This role is not open to visa sponsorship according to business requirements. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Taguig City, Metro Manila
Permanent
Full-time