client onboarding Analyst (day shift)American Express

Job Description:
CLIENT ONBOARDING ANALYST
You Lead the Way. We've Got Your Back.
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia's Best Companies to Work For 2021
We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, or in a hybrid model (combination of in-office and work from home days).
DESCRIPTION:
This role will be part of the Global Commercial Services (GCS) Client Onboarding - Centre of Excellence team that is responsible for ensuring that new Small Business Services (SBS) / Global Corporate Payments (GCP) / Foreign Exchange International Payments (FXIP) / Global Merchant and Network Services (GMNS) applications and relevant supporting documentation meet internal and external policy and procedure requirements.
This will include, but is not limited to, adhering to Anti-Money Laundering (AML) Know Your Customer (KYC) guidelines to ensure American Express is accurately contracting with the applying entity. This position will be responsible for providing assurance that policy and procedural requirements relating to key commitments have been met while coordinating closely with and providing assessment to internal partners to assist them in meeting requirements.
KEY RESPONSIBILITIES:
Coordinate and handle the on-boarding experience of corporate clients of American Express in the Australia, New Zealand, Hong Kong and Singapore market
Accommodate daily volume of new companies/applications while completing pending AML reviews within ideal end-to-end cycle
Engage high level customers while they are starting their relationship with American Express to collect and verify information
Safeguard AML policy adherence and secure American Express from high-risk business through KYC standard methodologies
Work closely with Sales Executives and Managers in ensuring the best customer service experience is provided to our customers
Engage with low-tenure customers to provide information and drive value to customers and meet key performance indicators
QUALIFICATIONS:
At least 5 years of confirmed experience in a financial, fraud prevention, fraud detection, risk, underwriting, customer service, or compliance environment AN ADVANTAGE
Strong attention to detail with a high level of accuracy REQUIRED
Ability to work with different collaborators to get results and outcomes
Excellent communication skills both written and verbal
Excellent analytical skills and experience in using Excel AN ADVANTAGE
Proven experience with the Anti-Money Laundering Regulations & Know Your Customer requirements will be AN ADVANTAGE
Understanding of Salesforce.com would be AN ADVANTAGE
Gets results, gains personal satisfaction from achieving quality outcomes for the organization
Ability to work in a dynamic team-work environment
Creative problem-solving, critical thinking and ability to make good judgement for informed decision-making
Bachelor's or Associate's degree AN ADVANTAGE
Shift and Schedule: PERMANENT DAY SHIFT (Australia time) and weekends off!
Compensation Package
We're open to discuss this further in the process - but we're pretty sure that whatever American Express comes up with as an offer - it would be something that you won't be able to refuse! You'll be able to enjoy most of our amazing benefits on your first day with us and that's just the icing on the cake. In American Express, our people come first, so the longer you stay, the more "savings" you make and look forward to thanks to our Retirement Benefits!
Application Process
Once screened and invited by the Talent Acquisition team, expect at least 1-2 video call or face-to-face interviews to happen after. The interview will be conducted by our Operations Leaders.
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time