client billing operations - Account Manager ii client experience teamJPMorgan Chase

Job Description:
Client Billing Operations supports the end-to-end Billing process for the global business units within both Securities Services and Escrow Services. These global CIB clients, use Custody, Cash & Liquidity, Collateral Management, Accounting, Transfer Agency, Investment Analytics, Trust & Fiduciary, Middle Office Outsourcing, Foreign Exchange, and other products and services related to servicing assets for traditional and alternative funds. The department is made up of approx. 125 full time professionals located in Plano, TX and Manila, Philippines. The team manages the production of client billing and payment processing globally and is also responsible to deliver both internal and external change and regulatory program management requests.
Key member of the Global Billing Operations Client Experience function performing investigations and research that will support global Corporate and Investment Bank clients who utilize Custody, Fund Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Derivatives, and OTC suite of products, etc. Responsibilities are inclusive of, but not limited to the following:
Address Billing inquiries
Analyze errors and control breakdowns, determine root causes and trends; oversee implementation of remedial actions including analysis on large scale remediations
Perform impact calculations and posting of invoice adjustments and reversals
Evaluating procedural gaps, scoping cross operational impact, and recommending process improvements.
Monitor and report key operational performance indicators and key risks to management, on a weekly and monthly basis, focusing on identifying process improvements and consistency across the global Client Experience function
Present key messages to a wide audience, including executive level stakeholders; escalates and articulates key risks / issues to Senior Management
Maintain excellent collaborative relationships with internal partners including: Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Compliance, Risk Management and Controls
They will be critical to ensuring cross functional partnership with all locations within the distributed operating model - building communication lines and ensuring all issues are resolved in a satisfactory manner.
Skills, Attributes & Required Experience:
3-5 years of Banking/ Finance Operations experience required
Experience in Billing Operations would be considered a plus
Able to prioritize and respond to changing work patterns
Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
Embraces corporate change and possesses a flexible approach to work.
Strong ability to learn ongoing stream products, and processes
Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines
Confident communication skills in all mediums to both internal and external clients
Bachelor's degree or equivalent, preferred
Ability to understand end-to-end process and associated details
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Philippines
Permanent
Full-time