clearance Support agentDHL Express

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
Summary:
Act as the "voice" of the clearance department to external parties:
Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.
DHL Customers
Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL's payment limits
Process
Clearance Support
Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments.
Review the "Shipment in Bond" inventory report to ensure that these shipments are worked on a daily basis.
Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate
Carry out any task that is required by his or her superiors from time to time.
YOUR PROFILE:
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
2-3 years working experience in customs clearance environment
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
eQuest

Makati City, Metro Manila
Permanent
Full-time