claims inquiry AssociateGenfinity

START YOUR CAREER AR MEDRISK PHILIPPINES, INC!
o Are you a licensed Nurse or Physical Therapist?
o Are you an allied health professional with prior experience in the BPO Healthcare setting?
o Do you consider yourself a motivated individual with a great attitude?
o Are you passionate in providing excellent customer service over the phone or via email?
If your answer is YES to these questions, this great opportunity is for YOU!
MedRisk, the leading provider of managed physical medicine in the United States, is looking for Claims Inquiry Associate for Emails who will successfully answer claims inquiry from network providers while also communicate with internal Billing and Collection team to address these concerns.
The ideal Claims Inquiry Associate for Emails is someone who strives to be empathetic and passionate in their work while accomplishing their objectives for the success of the business.
PRIMARY DUTIES AND RESPONSIBILITIES
Efficient and effective screening and management of incoming provider emails
Prompt response and acknowledgement of claims inquiry from network providers
Effective and orderly system navigation in order to successfully investigate the claim status in question.
Clear and concise creation of an inquiry log with proper and complete documentation
Interdepartmental communication to properly address claims/billing inquiries, usually with the Billing and Collection Team
Ensuring all necessary information are available and populated in the system prior to creation of an inquiry log.
Exceptional customer service while communicating through email.
Excellent multi-tasking skills to ensure communicated TATs are being met.
Complete special projects or tasks as assigned by the supervisor.
Comply with HIPAA and URAC guidelines
QUALIFICATIONS
Experience in claims management is preferred
Ability to multitask in a fast-paced environment
Detail orientated and strong data entry skills
Excellent verbal and written communication skills
Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
Time management and strong organizational skills required
Experience in and/or education credits towards Nursing, Physical Therapy, Occupation Therapy, etc preferred
A license issued by the Philippine Professional Regulation Commission for allied health profession is preferred
Possess impeccable customer service skills with 1-2 years of experience
Willing to work any assigned shift during a work week in Mandaluyong City
Salary range up to Php 30,000!
This is temporarily on a work from home set-up.
Genfinity

Mandaluyong City, Metro Manila
₱30,000 per month
Permanent
Full-time