claims AnalystZalora

The Claims Analyst's main responsibility is to identify potential 3PL claims, monitor and coordinate Claims filing with all third-party logistics providers (3PL) ZALORA uses to deliver customer orders across the Philippines. He/She will work closely with 3PLs to file claims and manage back and forth communication while maintaining excellent stakeholder relations.
Responsibilities:
Develops a solid understanding of logistics processes in order to strategically review and analyze potential claims
Develops procedures and policies to improve the processing, filing and investigation of all 3PL claims
Coordination of 3PL claims with internal stakeholders
Review ageing reports to ensure all are being worked to payment/resolution, and handle any system adjustments required based on the outcome of claims filed
Coordination and execution of internal and external performance improvement projects
Requirements:
Graduate of Accounting, Mathematics, Economics or other Business Management related courses
Preferably 3+ years experience in Accounting / Claims Processing
Advance knowledge in Microsoft Excel
Knowledge in Tableau or similar data visualization tools preferred, knowledge in SQL is a plus
Able to manage key stakeholders & cross-functional key performance indicators
Excellent organizational skills; ability to multitask, set priorities, and meet deadlines
Strong analytical skills; ability to conduct research, creatively solve problems, and deal with ambiguity
The ZALORA Story
ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Zalora

Muntinlupa City, Metro Manila
Permanent
Full-time