Cib - transa Ctions spe Cialist iii - disbursementsJPMorgan Chase

Job Description:
Roles and Responsibilities:
Monitor report and resolve customer inquiries and potential service issues.
Maintain comprehensive files records and prepare detailed reports.
Research and resolve paid exceptions, submit items for return and/or financial adjustment process when applicable.
Submit and complete Recon adjustment requests on a daily basis.
Research and provide documentation for resolving legal matters for our client.
Maintain our customer tracking system with customer inquiry activity on a daily basis.
Work within established SLA's to research and complete customer inquiries, and adjustments.
Insure processing of late return items
Perform as a team player.
Other duties as assigned.
Skills Required:
Ability to comprehend/communicate in English and translate check exception items, including risk items are researched and resolved in accordance with policies and procedures resulting in minimal loss.
Ability to compare and verify data capture and data represented on screen
Ability to determine customer payment intentions when faced with varying information
Ability to stay focused during repetitive tasks
Ability to follow prescribed procedures. Flexible to learn new duties.
Ability to utilize data entry skills in various types of situations presented on a screen, including keying from machine written information, handwritten information.
Ability to work under pressure to meet deadlines and productivity/quality goals
Ability to work overtime as needed and be flexible on work schedule
Familiarity with basic computer functions
Communication and organizational skills
Customer service and problem solving skills.
Account reconciliation or balancing experience.
PC skills (Excel, Word, Access)
Ability to deal with multiple priorities and deadlines.
Must be able to lift 35lbs.
Overtime is required upon request
"Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future."
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time