cib - Technical client advocateJPMorgan Chase

Job Description:
The Technical Client Advocate (602 - Assistant Vice President) will serve as the point of contact for complex external customers leveraging API based solutions as well as internal stakeholders. They receive inquiries from customers in need of information, service assistance and problem resolution. They ensure that issues are addressed appropriately, accurately and in a timely fashion. Additionally, the Advocate will serve as an escalation point of contact and manage incidents impacting the API channels. This role does require on-call availability during non-traditional working hours for incident management and critical client support.
As a Technical Client Advocate you will:
Participate with the Relationship and Product Teams to learn and understand client business/needs.
Participate in client calls/business reviews.
Engage with Operations, Technology, Product, and Designated Service to address client issues/concerns.
Serve as an Incident Representative for issues impacting multiple clients.
Serves as designated point of contact to top-tier and sensitive clients, demonstrating strong product knowledge.
Distributes and analyzes monthly reporting of client inquires and client impacting issues.
Serve as an escalation point of contact for L1 API Support resources.
Provide insight and expertise during the development of support documentation and procedures.
Monitors daily performance against established metrics
Qualifications:
Strong Oral and Written Communication
Negotiation Skills
Leadership
Able to Effectively Multi-Task
Effective Time Management and Organizational Skills
Strong Problem-Solving Skills
Critical Thinking Skills/Decisive
Attention to Detail
Strong Technical Acumen/Able to Learn and Understand Technical Concepts
MS Office and vendor software
Able to Work Remotely
Knowledge required is intermediate:
Payment Processing Rails: Faster Payments, ACH, Wires
Business Processes and Procedures
Java Based API Product knowledge
Industry knowledge
Business' Strategic Direction
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time