cib - payment solution center global Quality Management - quality analystJPMorgan Chase

Job Description:
Quality Analyst is responsible for the following:
Identify high and very high personal identifiable information (PII) and of sensitive details within email exchange
Ensure all external emails adhere to the global compliance procedure
Meet productivity targets
Drive tangible performance improvements across the organization
Automation - technology
Email Reduction
Ensure adherence for an end to end support model
Conduct time and motion studies and process reviews in order to ensure process consistency and implement efficiencies.
Assist with adhoc tasks such as but not limited to Rapid Targeted Reviews for specific call types or business questions in order to quickly bubble up issues or trends
Assist with metric reporting
Qualifications
In-depth understanding of quality practices and methodologies
Proven analytic thinker with ability to identify, analyze and solve problems in a thoughtful manner with diplomacy and professionalism
Proven process improvement skills and knowledge
Excellent verbal and written communication skills
Proven ability to build strong relationships with key stakeholders, desire to learn quickly, be flexible and think strategically
Ability to work well individually, and in teams, share information, support colleagues and encourage participation
Strong proficiency and knowledge of MS Office Excel, PowerPoint and SharePoint
Vocal and innovative advocate of client/ employee experience
Proven problem solving skills
Schedule: WHEM
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
Not under Performance Coaching (formerly known as PIP)
CORRECTIVE ACTION:
Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc
Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time