cib - payment lifecycle spec iv - billing OperationsJPMorgan Chase

Job Description:
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.
Client Billing Operations supports the end to end billing process for the Global business units within CIB Banking, Markets and Investor Services. It supports CIB clients globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
Over $3.7Bn in fees are billed annually to over 130,000 billing relationships in 29 countries
Over 150 products supported by over 3,000 service codes & hundreds of price points
Over 2.4 million statements and invoices are produced annually
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location Description:
JPMorgan Chase - Taguig City, Manila, Philippines
Job Description:
The Client Billing Operations (CBO), in support of Treasury Services, provides billing services for over 300,000 accounts across various Line of Business (LOB) units and supports clients in over 29 countries using two (2) billing platforms - Corporate Analysis Product (CAP) for U.S. clients and Treasury Services Billing (TSB) for some U.S. clients and international branches.
Workflow is the entry point that performs the function of receiving, reviewing and logging static data maintenance requests resulting from an error or incorrect account setup, renegotiation and customer concessions and endorses all logged requests to Operations for processing. The team receives an average 300 emails daily across two (2) different mailboxes (TS Global Billing and Treasury Services Billing) equivalent to 6,000 emails monthly. All emails received in the mailbox are reviewed daily and will be logged if it involves billing setup and maintenance.
Summary of Responsibilities:
Works under the direction of a manager in ensuring that the team is meeting its predefined goal in terms of service level agreement and other key performance indicators.
Performs 100% monitoring of incoming requests related to static data maintenance, exceptions rates and exception pricing requests and other billing related maintenances submitted to billing via Treasury Services Billing and TS Global Billing mailboxes
Ensures that all emails received in the mailbox are properly accounted and all logged requests are handed off to Ops for processing without delays and deferments.
Facilitates FAST meetings and discussions of operational errors from Ops and Quality and ensures that all corrections are returned within a distinct timeframe.
Identifies opportunities to preclude the occurrence of any client impacting error.
Holds focus group discussions with Ops to mitigate clerical/processing errors and alleviate any procedural/technical gaps.
Takes part to RAMP (Risk and Audit Mitigation Program) and other form of internal audit exercise if need be.
Leads and/or develops process improvement initiatives that would yield cost effectiveness and efficiency to the business.
Designs, constructs or updates procedures, job aids or reports as required.
Skills and Qualifications
Bachelor's degree in any business-related course is a prerequisite
Experience in Billing Operations and/or other process related fields would be considered a plus.
Requires strong computer skills including ability to analyze data from various sources, interpret different data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
Must be fluent in English language - verbal, written, and conversational.
Must be able to read, review and comprehend quickly and interpret billing instructions coming from internal stakeholders such as Implementation Officers, Relationship Managers and/or Client Service and be able to apply controls to avoid client impacting errors.
Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept.
Must be organized, can explore and employ multiple systems / applications simultaneously and able to prioritize and perform multi-tasking if need be without losing the focus and concentration at work.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time