cib payment lifecycle Associate iJPMorgan Chase

Job Description:
Client Billing Operations supports the end to end Billing process for the Global business units within CIB Banking, Markets and Investor Services. Support CIB clients, globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
Over $3.7Bn in fees are billed annually to over 130,000 billing relationships in 29 countries
Over 150 products supported by over 3,000 service codes & hundreds of price points
Over 2.4 million statements and invoices are produced annually
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location Description
The selected candidate will be based in JPMorgan Chase Tower Building, Taguig City, Philippines.
Shift: 12PM to 9PM Philippine Time
Region Supporting: APAC, EMEA and WHEM
Line of Business: Investor Services Billing
Job Description
CIB-Client Billing Operations-Investor Services - Payment Lifecycle Associate
Summary of Responsibilities
Perform payments processing within established SLA and provide resolutions on payment related inquiries.
Maintenance of various trackers/logs for metrics generation.
Timely escalation of internal and external findings to stakeholders
Lead/participate in various process improvements and re-engineering initiatives in line with efficiency and customer obsession efforts.
Identify trend through data and behaviors observed and use it effectively in driving efficiencies.
Coordinate efforts with peers and other stakeholders to ensure consistent implementation of daily strategies to meet Service Level targets.
Address escalations in timely manner.
Represent the team through various forums.
Research and remediate processing errors to resolve and avoid further funding delays.
Assist in monitoring Payments KPIs - ensure breaks as being cleared based on established timeframe.
Skills and Qualifications
Good knowledge and understanding of various Investor Services products such as but not limited to Custody, Fund Administration, Fund Accounting, etc.
Good background in basic accounting.
High energy and strong leadership abilities.
Strong organizational & proven time management skills.
Outstanding communications skills, both written and oral.
Ability to work closely with others to achieve functional goals.
Excellent coaching and mentoring skills.
Strong analytical and problem solving skills.
Internal Application Eligibility Requirements
:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
Not under Performance Coaching (formerly known as PIP)
CORRECTIVE ACTION:
Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the . This includes checking or declaring potential conflict of interest as stipulated in the .
You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc
Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time