cib operations invoice Production analyst (account supervisor) - manila billing operationsJPMorgan Chase

Job Description: As Invoice Production Account Analyst/Supervisor, you will be accountable for the following:
Be able to perform and process invoice production BAU ensuring clients' invoices are produced and delivered within defined SLA and according to SOP and approval matrix
Assist to manage the day to day operations of the team to ensure appropriate coverage, workload balance, client and partner support
Engage Billing Operations peers, managers and upstream and downstream partners, as appropriate, to ensure proper follow through and resolution of issues to minimize exposure/ risk to the department
Facilitate process improvements and error resolution based on root cause analysis
Interact with multiple levels of management across the organization.
Understand and be able to articulate daily/monthly/weekly system and process performance.
Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
Work collaboratively, share information and effectively communicates with team members, senior management and clients.
Quickly research and resolve customer issues.
Monitor, manage, report and control risks. Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed. Manage and develop tools and processes to ensure efficiency in completing work
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time