cib_ Operations_generic_global_jpmcJPMorgan Chase

Job Description:
Typically responsible for daily activities of a group (individual contributors, Supervisors/Team Leaders/Process Managers) in the CID area.
Integral member of the service management team responsible for representing the unit to its internal / external clients.
Responsible for acting as a liaison between Client Service and all the operations units servicing clients
Partner with product and T&SS colleagues to effectively address client issues that fall outside of internal and client SLA's
Proposes and implements procedures to deliver responses to customers, organizes workflow and processing activities, determines department structure and ensures resource allocation.
Makes recommendations on process improvements & efficiencies.
Participates in the development of goals and execution of strategies within a department
Responsible for decisions that is guided by policies or established practices and that generally will have limited impact on company revenues/assets.
Leads the team meetings and brings issues to the attention of senior managers.
Negotiates Service Level Agreements and ensures all requirements are met. Participates in client presentations and is responsible for training of new products and markets.
Reviews reports and scorecards to gauge health of KRIs and KPIs. Recommends operational plans as well as budgeting for the area.
Participates in execution of department strategy; develops approaches and/or processes to accomplish goals. In an individual contributor role, functions as a lead contributor with advanced knowledge of area of specialization and significant exposure to broad department activities.
Participate in various department and team projects to exceed Client expectations.
Engage with global counterparts to re-engineer the service delivery as per Client requirements.
Decisions typically require signing authority on transactions and authority to bind & commit JPMC contractually and legally, with both financial & reputational impact at stake.
Establish and maintain relationships with internal / external clients at multiple levels in order to effectively assess service levels and work to continually improve the operational effectiveness.
Decisions are both tactical and strategic in nature. Extensive people management experience; responsibilities will involve right hiring and staffing recommendations. Will be responsible for people development, talent management & people retention process.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time