cib_ Operations_generic_global_jpmcJPMorgan Chase

Job Description:
Roles & Responsibilities - including but not limited to:
Outbound call to clients and internal partners to validate payments
Inbound call for wire/ACH Bank-enforced limits and held payment confirmation or red flags
Actively engage internal partners for escalation.
Monitoring various queues for detection of potentially anomalous payments and prioritizing to ensure payment cutoffs are met.
Troubleshooting payment transactions to identify false/positives and decision on how to handle.
Immediate escalation of confirmed fraud payments and following procedures to secure the client profiles, and escalating to relationship and management teams.
Accurate and timely documentation of all interactions.
Monitoring of the group mailbox and assignment of email inquiries that require investigation or client callback.
Support the development and maintenance of policies, procedures, and training materials. Escalation of issues as necessary.
Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals.
Four (4) positions are open to all existing Client Service agents who meet the following minimum requirements:
At least 12 months in the current process/group
Excellent written & oral communication skills
Ability to utilize critical thinking and problem solving skills to accurately assess & resolve investigation cases
Ability to work in a fast paced environment and is adaptable to change
Flexibility to support adjustments to work schedule
Strong organizational and decision making skills
Ability to multi task while working under minimal supervision
Exhibits ability to work effectively in a team environment
Must be PC literate with proficiency in MS Office
Knowledge on Wires, ACH, SWIFT & international payment conventions/practices is a plus
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time