cib - merchant services - client Communications associateJPMorgan Chase

Job Description:
We are recruiting a Client Communications Associate in J.P. Morgan Wholesale Payments Merchant Services Group. The Merchant Services Payment Brand Interchange (PBI) Client Communication position resides within the Payment Brand Interchange Communications team as an extension of the Integrated Payments Product Group. Each PBI Communications Associate covers a specific region (i.e., APAC, LATAM) and payment brands (e.g., Visa, Mastercard, etc.) The Client Communications Associate is responsible for supporting the Payment Brand Interchange (PBI) client communications process for Merchant Services clients. The PBI Client Communications Associate will oversee international expansion regions and major enhancements to existing payments products, as well as readiness for major change events that impact the client due to payment brand updates. The role includes end to end PBI communications with planning, execution and maintaining the communications, acting as specialist providing guidance and advice on channels and messaging to differentiate Merchant Services client engagement, ensuring that all outreach is done using standard templates and best practices. Strong communication skills are a critical attribute.
Specifically, the PBI Client Communications Associate is responsible for delivering and executing client communications for each scheduled release or PBI change by driving strong collaboration with the Product Manager and partners in Field Strategy, Payment Network Office (PNO), Business Management, Operations and Marketing. The PNO is the subject matter expert for the payment brand articles and the Product Manager defines the product roadmap and business requirements for development -the PBI associate then partners with the Product Manager to provide a consultative service and hands-on support to deliver client communications as scheduled. The PBI associate serves as the accountable driver of PBI communications, working closely with Product Managers and is also responsible for timely client communications, as well as monitoring KPI and KRIs following implementation.
The role comprises
· Assisting in the composition of client communications, related business information and amending communications in order to address client experience and payment brand initiative requirements
· Development of effective working relationships with key internal clients, including product, commercialization and payment network office
· Develop and/or maintain product documentation and SharePoint knowledge sites
· Collaborate across all departments, conducting an impact assessment and identifying stakeholders are ready for planned implementation dates
· Managing projects to completion, including timely production of the final document both email and paper delivery if applicable
· Creating and validating approvals and records to support execution of client outreach
· Gaining a general knowledge of Wholesale Payments, Merchant Services & J.P. Morgan
· Liaison with the product and commercialization teams to ensure accuracy of delivered messages
· Logging and tracking work as required by team procedures
· Proactively identifying potential process improvements and ways to increase the team's efficiency
· Responding to PBI communications requests from Merchant Services team
Skills
· Self-sufficient to take initiative and ownership while supporting the stakeholder teams
· Excellent written and spoken English
· Ability to pay rigorous attention to detail, focus on high quality
· Intermediate level Microsoft Office (Word, Excel, PowerPoint, Adobe Acrobat) skills
· Strong interpersonal skills and the ability to communicate confidently with stakeholders (up to Executive Director) in various global locations
Qualifications
· College degree (BA or BS) required; preferably with background in communications, marketing, sales, consulting and/or operations
· 3+ years of relevant work experience including combination of product management and/or payments industry experience
· Drives clarity across competing priorities with willingness to roll up sleeves, always poised and positive even in situations influenced by frequent change, disagreement, stress, and ambiguity
· Outstanding written and verbal communication skills
· Holds an eagle eye attention to detail and conducts follow up needed on many moving parts within project plans
· Finds joy in driving cross-collaboration across a wide variety of people at all levels of the organization
· Working in a virtual team or partnering with team-members/stakeholders in other locations
· Strong experience working on Microsoft tools
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time