cib_fund servicing Associate i (manager)JPMorgan Chase

Job Description:
Core Responsibilities:
Be a point of contact for a significant multiple key Clients within Fund Accounting.
Build a stable relationship with the Client to support key interactions and seamless escalation.
Represent JPM across client driven and regulatory change discussions for Fund Accounting.
Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our Clients
Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
Ensure the service quality that is delivered to Clients is of an excellent standard
Participate and lead, where necessary, in Fund Accounting service reviews with the Client.
Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
Maintain an open and interactive relationship with internal partners including Client Services, and Custody.
Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
Key Responsibilities of the Operations Service Delivery Team:
Client facing subject matter expert for Fund Accounting service delivery impacting matters.
Maintains responsibility for the Fund Accounting operational process.
Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
Maintain service plans
Timely accurate delivery of client, vendor & 3rd party reporting
Ensure adherence to the Client SLA.
Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.
Skills/attributes & required experience:
A strong sense of ownership and responsibility.
Excellent client facing skills.
Fund Accounting experience.
Willingness to make decisions, while ensuring buy in from internal and external stakeholders.
Strong organizational and time management skills.
Ability to interact efficiently with Clients and effectively manage client expectations.
Ability to manage the Clients change agenda with conflicting priorities.
Knowledge of key operations controls & workflow.
Strong written and verbal communication skills with complimentary presentation skills.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time