cib - client ops manager iii - client account services, collateral onboarding - Vice PresidentJPMorgan Chase

Job Description:
J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. J.P. Morgan has been helping clients to do business and manage wealth for more than 200 years and always keeps their interests foremost. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm with assets of $31.3 trillion.
The Client Account Services (CAS) support account opening and maintenance activities. It is a central function within Securities Services Operations and works with a wide range of internal partners such as Transition Management, Middle Office & Settlements across CIB to offers best in class account opening and maintenance experience for our clients and stakeholders with an emphasis on timeliness, quality, scalability, and deep domain expertise. Our strategic priority is to drive excellent client experience, process efficiency via automation, governance and overarching transparency driven by a comprehensive data strategy.
Position Summary
The incumbent in this role is expected to lead Strategic Onboarding and CTB Agenda for Collateral Onboarding workgroup working closely with Global Implementation, Service & Operations teams across the globe. The role is part of a large global footprint of Reference Data teams responsible for delivering high critical client account data with sharp focus on quality and turnaround influencing Client's onboarding experience with J P Morgan.
The broad responsibilities are as listed below:
Own and lead critical regulatory, business, or strategic re-platforming projects for CAS facing off with key stakeholders: Solutions, Operations, Tech and Product
Establish robust program execution framework and provide regular management & client updates
Develop a good working knowledge of the existing process and be able to define how the processes will change based on the changes in the core collateral systems as part of the re-platforming projects.
Develop new ideas and disruptive strategies to improve quality, interoperability, and consumption of Account & SSI data.
Work with operations and implementations to consistently simplify and strengthen the operating model that improves the controls, quality, accuracy, and time to market, leading to better client experience.
Execute against business and technology strategy and add value and innovation to future strategy.
Support the upskilling of CAS employees to support firm-wide digital transformation in line with the development of a customer obsessed, data driven, collaborative, and tech empowered workforce.
Effective stakeholder management across global stakeholders, business and product to ensure transparency for seamless delivery of business strategies.
Develop and drive data enhancement strategies to improve quality of reference data
Proposes and implements procedures to deliver responses to customers, organizes workflow and processing activities, and ensures resource allocation.
Makes recommendations on process improvements and provides guidance on more complex operating procedures.
Provides coaching and guidance to direct reports on the various projects that they are managing as well for their own personal development.
Required Experience
Graduate with at least 10 years of relevant experience in process and project management and demonstrated track record of managing critical service delivery functions.
Knowledge of Agency Collateral/ Asset Servicing/ Custody or related Investment Banking or Financial Services Operations is a desirable advantage.
Excellent leadership skills, superior business acumen, and the ability to lead and supervise a multidisciplinary team with strong change management leadership skill.
Exceptional communication skills including written, verbal, and presentation skills, highly skilled in business storytelling.
A passion for working in a cross-functional environment with a demonstrated ability to work with a range of partners across the organization to handle expectations and drive alignment
Exceptional problem-solving skill facilitate good decision making, team collaboration, and independent decision making.
Excellent people management capabilities, Proven ability to lead virtual teams and drive execution in a complex environment
Proficiency in managing operational risks, impact analysis and implement controls, compliance, risk policies and procedure governance.
Expertise in simplification and strengthen the operating model to improves quality, accuracy, regulatory requirements within stringent timelines.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time