chinese Business Process AssociateManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Op Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Chines Business Process associate with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone On the job you will: Process and capture information to system according to established methods and procedures Constantly increase the number of knowledgeable functions handled by the team Handle transactions accurately with minimum supervision Conduct in-depth analysis on all clients' requests and make effective decisions whenever necessary Assist colleagues during business peak season or high-volume days Communicate effectively to agents and clients through memo and letter Suggest ways on how to improve the current process and team metrics Give regular updates on the current performance of the team or individual when deemed necessary Ensure that all cases assigned are completed within the turn-around-times Consistently meet the service targets set by the company at the soonest possible time Such other duties and functions as assigned by Operations Management We are looking for someone with: Completed a bachelor's degree in any field High Chinese Competency (Read, Write & Comprehension) Minimum Chinese language typing skills of 15 words per minute using Cang Jie Ability to use desktop computer system Knowledge of MS Applications (Word, Excel & MS Powerpoint) is a plus Ability to express ideas clearly and concisely in writing letters to clients and agents Ability to learn and adapt frequent procedural updates from the BU Team oriented yet able to work independently Nice to Haves: Good organization and analytical skills Willing to render overtime work as needed Flexible and adaptable to change Proven ability to balance approach in different levels of transactions Willingness to experiment and take risks Can handle multiple tasks in a fast-paced environment Proficient in handling all the work and processes assigned Always on time to work / meetings and is not sickly Accountable for one's actions Compliance-minded Demonstrates initiative to improve Open for team collaboration Extra-miler and constantly pushes the limits of current responsibilities Has a positive attitude towards accepting additional challenges and new assignments Customer-centric and service oriented Active pursues personal and professional development opportunities Our commitment to you Our mission to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. Learn more about opportunities with us at jobs.manulife.com If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time