Chief Technology Officer | Sales and Customer OperationsWeScout Inc

Overall Purpose:
The Technology Innovation Associate Director for Intelligent Sales and Customer Operations will serve as the "CTO" for the offering and have overall responsibility for the technology innovation agenda and roadmap for the Intelligent Sales and Customer Operations business.
Role Description:
Responsible for developing and driving the technology enablement strategy for the Intelligent Sales and Customer Operations business. The selected candidate will work closely with the Growth Business Lead and Offering Lead to align on strategies and to create new and innovative offerings enabled by technology. This role will collaborate with other key team members across the business, including regional and functional heads of delivery, sales, account management, and solutioning and will support sales, business development, and innovation program management activities as needed.
This role will have responsibility for managing the full innovation and technology management lifecycle (visioning & ideation, concept development, commercialization/scaling, and ongoing product management including learning enablement). This responsibility will include the development of both the rolling 3-year roadmap for the business but also the operating roadmap for the business for each fiscal year including required funding investment and resource plans.
The selected candidate will be responsible for coordinating across the Accenture Innovation Network, leveraging resources with special skills to develop assets in support of the Intelligent Sales and Customer Operations business.
Responsible for requesting and managing innovation funding support and planning annual financial recoveries for technology related expenses and managing these budgets to target.
Duties and Responsibilities:
Provide oversight for the Intelligent Sales and Customer Operations' technology strategy and roadmap.
Develop proposed investment plan to enable the specific tech strategy and roadmap, including managing approved investments through their lifecycle.
Support select sales opportunities by providing technology and innovation thought leadership and support. Develop assets and provide relevant information to enable solutioning and sales teams.
Communicate regularly with global account delivery teams to gain feedback on current tool effectiveness, challenges, future needs, and opportunities.
Represent the Intelligent Sales and Customer Operations' Offering by presenting our technology thought leadership in various forums / sessions.
Lead the fundamental shift in how the Intelligent Sales and Customer Operations business applies key technology innovations to deliver increased value and business outcomes for our clients.
Influence / enable Accenture and its clients to adapt new business strategies in a disruptive world.
Establish and maintain an ecosystem of partners for digital front office technology
Build strong internal and external networks for the interchange of ideas between Accenture and decision makers, thought leaders, and the wider professional community.
Must Have Skills and Qualifications:
Bachelor's degree holder
10+ years' experience in sales, marketing and service operations specific areas, including process and technology transformation programs, as well as data analytics and modeling.
Significant Sales and Customer Operations domain experience
Consulting-like process and tech transformation for sales operations' front office processes
Experience delivering large scale, data insights and analytics in sales and customer operations domain
Salesforce or similar industry-leading marketing, sales, and service technology solutions experience
Ability to identify and assess complex problems for area of responsibility and create solutions in situations that require in-depth analysis and knowledge of organizational objectives
Ability to learn new business processes and software applications quickly
Strong leadership skills, including proven ability to attract, build, mentor, and direct a high-performing, cohesive team
Ability to interface with customers and suppliers via strong written / verbal communications skills
Gravitas while working with VP and C-level stakeholders
Strong ability to effectively manage in a matrix organizational structure working with multiple internal clients
Ability to adapt to the varied corporate cultures and organizational structures of our customers
Good to Have Skills and Qualifications:
Client facing consulting experience with a level of business development accountability
Acumen in new product development and capability building
Experience developing and scaling new technology concepts (e.g. automation, analytics, or AI) across a business function
Experience confirming end user requirements, developing product roadmaps, and managing packaged software implementations
Experience creating, managing, and tracking program investment business cases
Solid multi-phase, multi-release program and project management skills